What are pre-orders?
Please note that we never offer pre-orders on items that have not been manufactured yet.
What are the advantages of buying a pre-order item?
We only offer pre-orders on items or collections that are high demand and have a greater chance of being sold out quickly. Pre-orders are a great way to guarantee that an item will not be sold out upon arrival to our webstore.
How long will it take to ship out my pre-order?
Waiting times vary from item to item. Usually, shipping timelines range between 3 weeks to 5 weeks depending on the item. Pre-order shipping timeline is listed on the product page. Once the item is available in our warehouse, your order will be dispatched within 1-2 days. All pre-orders are shipped in the matter of priority.
Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once. So we recommend separating pre-order purchases from in-stock purchases.
When a delay occurs and why?
COVID-19 has created record-breaking shipment volumes that are taxing logistics networks nationwide, which may cause delays. We only make pre-orders available after we receive confirmation from the carrier with the expected arrival to our warehouse. In the unlikely event of a delay, we will get in contact with you as soon as possible.
Can I cancel a pre-order item?
Yes, you can! Pre-orders may only be canceled within 24 hours from the purchase. We do not accept pre-order cancellations after 24 hours of order placement. If you have changed your mind about the product purchased in pre-order within 24 hours from purchase, you can cancel the item by contacting us at email : firstname.lastname@example.org or WhatsApp us at 017-8722877.
IMPORTANT TO REMEMBER
Lastly, please ensure that you can wait for the pre-order item to arrive within specified shipping timeline. We understand that pre-orders can be stressful and we are here to support you every step of the way. Pre-orders help our small business grow and we would never risk breaking your trust by not delivering on our promise. If you have any questions about pre-orders or are nervous about placing a pre-order, please don't hesitate to reach out to us.