Unfortunately, all sales are non-exchangeable and non-refundable.
We are not required to provide exchanges for change of mind. We will gladly replace faulty items if a product has slipped through our high levels of quality control, please drop us an email immediately at firstname.lastname@example.org - we are here for you! All exchanges/refunds must be submitted with details of the issue within 3 days of receiving your parcel and we will follow up for you. Please keep your proof of purchase (e.g. your receipt).
Our promise to replace the item or refund you does not apply to faults or damages caused by accident, neglect or misuse. We seek your patience and understanding when such circumstances arise and your trust that we will get this sorted for you as soon as possible.